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How Student Central can help

Our Student Central (Te Pae Kōrero) team can help you with everything, from programme enquiries and enrolments, to orientation and graduation. We can also help connect you to a wide range of Student Support Services available at Unitec.

We can help with:

  • Enrolling at Unitec, including course credits, credit recognition and completing application tasks
  • Certifying your documents
  • Re-enrolling and changing enrolment
  • Paying your fees (cashier)
  • Requesting your Academic Record (Transcript) and Grades
  • Getting your Student ID
  • Lodging an appeal or making a complaint
  • Filling out student forms
  • Login details 
  • Finding your classroom (see our Campus maps)  
  • We can help connect you to a full range of Student Support Services

See the full list of Student Support Services we can connect you to.

Book an online appointment

If you need assistance don't hesitate to book an appointment online with our Student Central Advisors.

Book an online appointment

If you can't make it in to meet with us face-to-face, you can reach us on 0800 10 95 10 or email us at

Visit us on campus

You can talk to us in person at Student Central on Mt Albert or Waitākere campus.

You can drop in during our opening hours - you don’t need an appointment, but you may have to wait in the lounge area if we are helping other students before you.

Opening Hours 

Mt Albert Student Central

139 Carrington Road, Mt Albert, Building 180

Waitākere Student Central

Ratanui Street, Henderson, Building 510

Monday 8:00 am – 5:00 pm 8:30 am – 4:30 pm
Tuesday 8:00 am – 5:00 pm 8:30 am – 4:30 pm
Wednesday 8:00 am – 5:00 pm 8:30 am – 4:30 pm
Thursday 8:00 am – 9:00 am & 10:00 am – 5:00 pm 10:30 am – 4:30 pm
Friday 8:00 am – 5:00 pm 8:30 am – 4:30 pm
Saturday (20th&27th July) 9:00 am – 4:00 pm Closed
Saturday & Sunday Closed Closed
Semester breaks  Open Open
Public holidays Closed Closed

See our campus maps for more location details.

Mt Albert Ask Me Desk

The helpdesk is located at the heart of the Te Puna Library (Building 180). The staff at Ask Me may be able to assist you with some enquiries when Student Central is closed. Please visit the Library website for its opening hours.  

Phone or email

Phone 0800 10 95 10 or +64 9 815 4321
Monday to Friday, 8.30 am to 5.00 pm

Paying your fees on campus

We have a cashier on campus, located within Student Central.

The cashiers are not available at all times Student Central is open, so please see our cashier hours to check when they are available.

You can pay our cashier your tuition fees and any other course-related fees, for example, cross credit fees, visa and insurance.

Payment types accepted in person are credit or debit cards (Visa or Mastercard) and EFTPOS. Unitec does not accept payment with cheques or cash. For more options to pay, see our Paying your fees page.