How Student Central can help
Our Student Central (Te Pae Kōrero) team can help you with everything, from programme enquiries and enrolments, to orientation and graduation. We can also help connect you to a wide range of Student Support Services available at Unitec.
We can help with:
- Enrolling at Unitec, including course credits, credit recognition and completing application tasks
- Certifying your documents
- Re-enrolling and changing enrolment
- Paying your fees (cashier)
- Requesting your Academic Record (Transcript) and Grades
- Getting your Student ID
- Lodging an appeal or making a complaint
- Filling out student forms
- Login details
- Finding your classroom (see our Campus maps)
- We can help connect you to a full range of Student Support Services
See the full list of Student Support Services we can connect you to.
Book an online appointment
If you need assistance don’t hesitate to book an appointment online with our Student Central Advisors.
If you can’t make it in to meet with us face-to-face, you can reach us on 0800 10 95 10 or email us at study@unitec.ac.nz.
Visit us on campus
You can talk to us in person at Student Central on Mt Albert or Waitākere campus.
You can drop in during our opening hours – you don’t need an appointment, but you may have to wait in the lounge area if we are helping other students before you.
Easter 2026 hours:
| Day | Te Puna Building 180 | Ask Me Desk Staffed | Waitākere Campus/Library |
|---|---|---|---|
| Good Friday | Closed | No | Closed |
| Easter Saturday | 7am – 6pm | No | Closed |
| Easter Sunday | 7am – 6pm | No | Closed |
| Easter Monday | Closed | No | Closed |
| Easter Tuesday | 7am – 6pm | 10am – 2pm | Closed |
Normal timetable
| Opening Hours |
Mt Albert Student Central Building 180 |
Waitākere Student Central Building 510 |
| Monday | 8am – 5pm | 8:30am – 4:30pm |
| Tuesday | 8am – 5pm | 8:30am – 4:30pm |
| Wednesday | 8am – 5pm | 8:30am – 4:30pm |
| Thursday | 8am – 9am, 10am – 5pm (closed 9am-10am) |
10:30am – 4:30pm |
| Friday | 8am – 5pm | 8:30am – 4:30pm |
| Saturday |
21st February – 9am-4pm 28th February – 9am-4pm |
Closed |
| Sunday | Closed | Closed |
| Semester breaks | Open | Open |
| Public holidays | Closed | Closed |
See our campus maps for more location details.
Mt Albert Ask Me Desk
The helpdesk is located at the heart of the Te Puna Library (Building 180). The staff at Ask Me may be able to assist you with some enquiries when Student Central is closed. Please visit the Library website for its opening hours.
Phone or email
Phone 0800 10 95 10 or +64 9 815 4321
Monday to Friday, 8.30 am to 5.00 pm
Email study@unitec.ac.nz
Paying your fees on campus
We have a cashier on campus, located within Student Central.
The cashiers are not available at all times Student Central is open, so please see our cashier hours to check when they are available.
You can pay our cashier your tuition fees and any other course-related fees, for example, cross credit fees, visa and insurance.
Payment types accepted in person are credit or debit cards (Visa or Mastercard) and EFTPOS. Unitec does not accept payment with cheques or cash. For more options to pay, see our Paying your fees page.
