IT Help Desk

Call our IT Help Desk if you need help with any of the following:

  • Troubleshooting
  • Training and computer orientation support materials on the IT website
  • Computer login support and connecting personal devices to Unitec systems

You can call the team on 0800 275 467 (0800 ASKIMS) or email them on

Please note our IT Help Desk does not provide support for training in specialist software; advice on purchases of computers; software and consumables; or IT support on personal devices and software.

IT Help Desk hours

Phone Monday to Friday: 8am - 8pm
Saturday: 9am - 4pm
Drop-in Monday to Friday: 10am - 2pm

IT Help Desk drop-in

For hands-on technical assistance, you can drop-in to Building 180 (Te Puna - opposite the Ask Me Desk and next to Security) on our Mt Albert campus, from 10am to 2pm, Monday to Friday for help.

Contact us

PHONE   0800 275 467

Additional information

Select from the list below:

Computer Access

All Unitec students have access to a range of computers, more commonly found in our library commons and social commons areas, across both campuses. For more information about the Library opening hours, visit the Library hours page on their website.

Free Wireless Network (Wi-Fi)

You can your Unitec student login details to connect to our Wi-Fi. Instructions on how to connect your device are available on the IT website.


Unitec is a member of Eduroam, an international roaming service developed for the international research and education community. Eduroam enables visitors from Eduroam partners free access to Unitec's Eduroam wireless network and Unitec students and staff can also access wireless networks at Eduroam partners in New Zealand and overseas. Visit the IT website for more information on Eduroam.

Microsoft Online Help

Get started with Microsoft Office and learn the essentials with this free Microsoft online training.

Free4U Computing Courses

Unitec's Free4U Computing offers free introductory self-directed courses for the community. These courses will give you the opportunity to develop your computer skills and offer a great introduction to the most common Microsoft applications.

Bring Your Own Device (BYOD)

For some programmes, you are encouraged to bring your own device e.g. iPad, phone, laptop. Specification requirements will vary depending on the programme, and it is best to check with your lecturer if unsure about your device. If you’re looking to purchase a laptop, most computing & I.T retailers offer student deals and discounts, be sure to have your student ID handy when you visit them. 

Electronic Devices and Systems Policy

Explains your responsibility for using our electronic devices and systems. It exists to make sure information technology use at Unitec is as secure and risk-free as possible, while still allowing people access to software and devices. You can view this policy on our Unitec Policies page.

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