IT support

Information Management Services (IMS) offer a range of technology services and support to all staff and students of Unitec.

Contact the IMS Help Desk if you need help with any of the following:

Note: IMS Help Desk do not currently provide support for training in specialist; software advice on purchases of computers, software and consumables; or IT support on personal devices and software.

Locations
and
Hours

Building 180 (Te Puna), Mt Albert Campus
Monday to Friday 8am - 8pm
Saturday 8am - 4pm

Building 3, Mt Albert Campus
Monday to Friday 8am - 4.30pm

Building 510, Waitākere Campus
Monday to Friday 8am - 4.30pm

Phone0800 ASKIMS (275467) or +64 9 815 4321 ext 8484 
Emailimssupport@unitec.ac.nz
Websitewww.unitec.ac.nz/askims

Computer Access

All Unitec students have access to a range of computers, more commonly found in our library commons and social commons areas, across both campuses.  For more information about opening hours, please click here.

Free Wireless Network

You can also connect to our free Wi-Fi hotspots on campus using your own wireless devices (laptops, smartphones, iPads). Wi-Fi hotspots, and instructions on how to connect your device are available on the IMS website.

Eduroam

Unitec is a member of Eduroam, an international roaming service developed for the international research and education community. Eduroam enables visitors from Eduroam partners free access to Unitec's Eduroam wireless network and Unitec students and staff can also access wireless networks at Eduroam partners in New Zealand and overseas. Visit the IMS website for more information on Eduroam.

Microsoft Online Help

Get started with Microsoft Office and learn the essentials with this free Microsoft online training.

Free4U Computing Courses

Unitec's Free4U Computing offers free introductory self-directed courses for the community. These courses will give you the opportunity to develop your computer skills and offer a great introduction to the most common Microsoft applications.

Bring Your Own Device (BYOD)

For some programmes, you are encouraged to bring your own device e.g. iPad, phone, laptop. Specification requirements will vary depending on the programme, and it is best to check with your lecturer if unsure about your device. If you’re looking to purchase a laptop, most computing & I.T retailers offer student deals and discounts, be sure to have your student ID handy when you visit them. 

Electronic Devices and Systems Policy

Explains your responsibility for using our electronic devices and systems. It exists to make sure information technology use at Unitec is as secure and risk-free as possible, while still allowing people access to software and devices. You can view this policy on our Unitec Policies page.