How we can help you

We can help with:

  • Unitec usernames, passwords and logins
  • Connecting to wifi on campus
  • Connecting personal devices to Unitec systems such as Moodle and Student Portal

Note: Our IT Help Desk does not provide support for training in specialist software; advice on purchases of computers; software and consumables; or IT support on personal devices and software.


Phone 0800 275 467 (0800 ASKIMS)

Hours: Monday to Friday, 8am to 8pm and Saturday, 9am to 4pm

Drop-in help desk

You can drop-in to our help desk in Building 180, Te Puna (opposite the Ask Me Desk and next to Security), Mt Albert campus.

Hours: Monday to Friday, 10am to 2pm

You can also go to Student Central (Te Pae Kōrero) for help with Moodle, Student Portal and wifi.




Systems and services

Assistive technologies

Assistive Technology is specialised equipment and technology that students with additional learning requirements use in class or at home, to increase or improve their ability to engage and learn.
Unitec has a range of software and equipment you can use while you study at Unitec. More information on assistive technology at Unitec.

Computer Access

All Unitec students have access to a range of computers, more commonly found in our library commons and social commons areas, across both campuses. For more information about the Library opening hours, visit the Library hours page on their website.

Free wifi

Unitec students can connect to free wifi on campus - how to connect to wifi.


Unitec is a member of Eduroam, an international roaming service developed for the international research and education community. Eduroam enables visitors from Eduroam partners free access to Unitec's Eduroam wireless network and Unitec students and staff can also access wireless networks at Eduroam partners in New Zealand and overseas. Learn more about Eduroam.

Microsoft Office 365

Get Microsoft Office 365 for free when you are a student at Unitec.

Learn the essentials of Microsoft Office 365 with free Microsoft online training.

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) is an added authentication process for students when accessing online Unitec resources (such as Unitec email, OneDrive, MyPortal) when you are not on campus. 

It is strongly recommended to download and use the "Microsoft Authenticator" smartphone app.  However if you do not have a smart phone you can use a standard mobile phone.  Click here for frequently asked questions or the button below for Information on MFA for Students.

Information on MFA for Students

Bring Your Own Device (BYOD)

For some programmes, you are encouraged to bring your own device e.g. iPad, phone, laptop. Specification requirements will vary depending on the programme, and it is best to check with your lecturer if unsure about your device. If you’re looking to purchase a laptop, most computing and IT retailers offer student deals and discounts, be sure to have your student ID handy when you visit them. 

Electronic Devices and Systems Policy

Explains your responsibility for using our electronic devices and systems. It exists to make sure information technology use at Unitec is as secure and risk-free as possible, while still allowing people access to software and devices. You can view this policy on our Unitec Policies page.