IT support

Unitec's Information Management Services (IMS) staff offer support for all information technology services and systems at Unitec.

Contact the Ask IMS Helpdesk if you need help with any of the following:

  • Troubleshooting
  • Training and computer orientation (available for new students at the start of each semester)
  • Computer login support
  • Moodle login support
  • MyUnitec support
  • Wireless assistance

Please note, the Ask IMS Helpdesk cannot help you with:

  • Training in specialist software
  • Advice on the purchase of computer, software and consumables
  • IT support for your personal devices and software.
Where Monday - Friday: Building 112, Room 1001, Mt Albert campus
Saturday: Building 110, Room 1050 (Hub Computer area)
Hours Monday - Thursday 8am - 7pm
Friday 8am - 5pm
Saturday 8am - 4pm
Phone +64 9 815 4321 ext 8484, or 0800 ASKIMS (275467)
Website Visit the IMS website

Computer Labs

All Unitec students have access to a range of modern computers.

If you're at Mt Albert campus you can use the Student Computer Centre in The Hub. At Waitakere campus you can use the computing facilities in the Waitakere Learning Commons. Northern campus has computers and printers for you to use in the Learning Commons area.

Mt Albert campus Student Computer Centre in Buillding 110, Room 1050
Waitakere campus Waitakere Learning Commons in Building 500, Room 1001
Northern campus Learning Commons in Building 610, Level 1, Room 1034
For hours visit the library website

Free wireless network

You can also connect to our free Wi-Fi hotspots on campus using your own wireless devices (laptops, smartphones, iPads). A map of Wi-Fi hotspots, and instructions on how to connect your device are available on the Ask IMS website.


Unitec is a member of Eduroam, an international roaming service developed for the international research and education community. Eduroam enables visitors from Eduroam partners free access to Unitec's Eduroam wireless network and Unitec students and staff can also access wireless networks at Eduroam partners in New Zealand and overseas.