IT support

Information Management Services (IMS) offer a range of technology services and support to all staff and students of Unitec.

Contact the IMS Help Desk if you need help with any of the following:

Note: IMS Help Desk do not currently provide support for training in specialist; software advice on purchases of computers, software and consumables; or IT support on personal devices and software.


Building 180 (Te Puna), Mt Albert Campus
Monday to Friday 8am - 8pm
Saturday 8am - 4pm

Building 3, Mt Albert Campus
Monday to Friday 8am - 4.30pm

Building 510, Waitākere Campus
Monday to Friday 8am - 4.30pm

Phone0800 ASKIMS (275467) or +64 9 815 4321 ext 8484

Computer Access

All Unitec students have access to a range of computers, more commonly found in our library commons and social commons areas, across both campuses.  For more information about opening hours, please click here.

Free Wireless Network

You can also connect to our free Wi-Fi hotspots on campus using your own wireless devices (laptops, smartphones, iPads). Wi-Fi hotspots, and instructions on how to connect your device are available on the IMS website.


Unitec is a member of Eduroam, an international roaming service developed for the international research and education community. Eduroam enables visitors from Eduroam partners free access to Unitec's Eduroam wireless network and Unitec students and staff can also access wireless networks at Eduroam partners in New Zealand and overseas. Visit the IMS website for more information on Eduroam.

Microsoft Online Help

Get started with Microsoft Office and learn the essentials with this free Microsoft online training.

Free4U Computing Courses

Unitec's Free4U Computing offers free introductory self-directed courses for the community. These courses will give you the opportunity to develop your computer skills and offer a great introduction to the most common Microsoft applications.