IT support

Unitec's Information Management Services (IMS) staff offer support for all information technology services and systems at Unitec.

Contact the IMS Help Desk if you need help with any of the following:

  • Troubleshooting
  • Training and computer orientation support materials on the IMS website.
  • Computer login support and connecting personal devices to Unitec systems
  • Moodle login support
  • MyUnitec support
  • Wireless assistance

Please note, the Ask IMS Help Desk cannot help you with:

  • Training in specialist software
  • Advice on the purchase of computer, software and consumables
  • IT support for your personal devices and software.

Mt Albert Campus - The Hub and Building 3
Waitakere Campus
Albany Campus


Phone and Mt Albert Hub:
Monday - Friday 8am - 8pm
Saturday 8am - 4pm

Building 3 Waitakere and Albany:
Monday - Friday 8am - 4.30pm

Phone +64 9 815 4321 ext 8484, or 0800 ASKIMS (275467)
Website Visit the IMS website

Computer Labs

All Unitec students have access to a range of modern computers.

If you're at Mt Albert campus you can use the Student Computer Centre in The Hub. At Waitakere campus you can use the computing facilities in the Waitakere Learning Commons. Northern campus has computers and printers for you to use in the Learning Commons area.

Computer Lab hours.

Mt Albert Campus 

The Hub

Waitakere Campus

Waitakere Library 3rd Floor

Northern Campus Learning Commons in Building 610, Level 1, Room 1034


Free wireless network

You can also connect to our free Wi-Fi hotspots on campus using your own wireless devices (laptops, smartphones, iPads). Wi-Fi hotspots, and instructions on how to connect your device are available on the IMS website.


Unitec is a member of Eduroam, an international roaming service developed for the international research and education community. Eduroam enables visitors from Eduroam partners free access to Unitec's Eduroam wireless network and Unitec students and staff can also access wireless networks at Eduroam partners in New Zealand and overseas. Visit the IMS website for more information on Eduroam.