- Current students
Education (Pastoral Care of International Students) Code of Practice 2019
New Zealand education providers play an important role to ensure that International Students are properly looked after, we call this pastoral care. To support this, the New Zealand government has developed the Education (Pastoral Care of International Students) Code of Practice 2019, also known as the Code of Practice.
The Code of Practice sets the standards of care that you can expect as an International Student. It also provides a procedure for complaints that you can follow if you have concerns about the treatment you receive from your education provider or an agent of the provider.
How can I get a copy of the Code?
The Code of Practice can be downloaded as a PDF, on the New Zealand Legislation website.
It’s also available in other languages, and includes a pamphlet with a summary of important information for International Students and their families on the New Zealand Qualification Authority (NZQA) website.
What if something goes wrong?
The Education (Pastoral Care of International Students) Code of Practice 2016 advises that if you have a concern about how your education provider or agent is treating you, you should first contact your provider and follow their formal complaints process.
Unitec’s complaints process
For more information on how to make a complaint with Unitec, visit our How to Make a Complaint page.
Additional support for complaints
If you’re not happy with the outcome and/or complaints process from your education provider, there are other agencies that you can speak to for support.
New Zealand Qualifications (NZQA)
iStudent Complaints, an independent dispute resolutions scheme established by the New Zealand Government, also offers support. The scheme helps settle contractual and financial disputes between International Students and their education providers in a timely, cost-effective, and fair manner. For more information, call 0800 00 66 78 or visit their website.
There are a number of other agencies that may be able to help you:
- If you’ve had a breach of your privacy, visit the Privacy Commissioner website.
- The Ombudsman helps you deal with Government agencies. To find out more visit their website.
- Facing discrimination issues? Visit the Human Rights Commission.
- Concerned about your safety being at risk? Visit the New Zealand Police website.
Student support services
We have a number of people on campus who offer support, or point you in the right direction.