How can I get a copy of the Code?
You can request a copy of the Code from your New Zealand education provider. The Code is also available online from the New Zealand Qualification Authority website.
What do I do if something goes wrong?
If you have concerns about your treatment by your education provider or by an agent of the provider, the first thing you should do is contact your International student advisor or the Student Advocates. The Code requires all institutions to have fair and equitable internal grievance procedures for students and you need to go through these internal processes before you can take the complaint any further. The Unitec Process can be found here.
If your concerns are not resolved by the internal grievance procedures, you can contact the New Zealand Qualifications Authority (NZQA). You can submit your complaint query on the NZQA website. If you need more information on the complaint process, contact NZQA on 0800 697 296.
What is the New Zealand Qualification Authority (NZQA)?
NZQA is a government organisation. They can provide an independent assessment of your complaint and will either investigate your concerns or advise you what you can do next.