Help Desk (ISCG6412)

Level: 
6
Credits: 
15 (0.125 EFTS)
Compulsory: 
Yes
Aim: 
To provide students with practice in the techniques for working in a first level system support role.
Pre-requisites / Co-requisites: 
Students must be admitted to Bach Computg Systms or GDip in Computg or Dip IT Supprt to enrol in this course. Restriction:BCS & GDC: ISCG6224. Pre-reqs: BCS: ISCG5410 or ISCG5424. DITS:ISCG5424. Co-reqs:BCS:ISCG 5237 or 5430.
Topics include: 

Topics include
theory of IT Help Desk operation, development of personal communication and problem solving skills and application of these skills.
Timetable: 
Choose your class for this course from the option(s) below. You will need to attend all the sessions in that class to complete the course. Where more than one class number is shown, choose one of them and attend all sessions within that class number. (Note: If a class is held in different locations at the same time, you only need to attend all the sessions in one of the locations.)
There are no classes on public holidays.

Class: 2377

You need to attend all sessions of this class as listed below.

From – ToSessionDayTimeCampus (Room)
26 Feb 18 - 9 Apr 18 LabMonday14:00 - 17:00 Mt Albert (180-2044)
30 Apr 18 - 25 Jun 18 LabMonday14:00 - 17:00 Mt Albert (180-2044)

Class: 5177

You need to attend all sessions of this class as listed below.

From – ToSessionDayTimeCampus (Room)
28 Jul 17 - 29 Sep 17 LabFriday12:30 - 15:30 Mt Albert (183-1045)
20 Oct 17 - 3 Nov 17 LabFriday12:30 - 15:30 Mt Albert (183-1045)

Class: 6131

You need to attend all sessions of this class as listed below.

From – ToSessionDayTimeCampus (Room)
25 Jul 18 - 26 Sep 18 LabWednesday11:30 - 14:30 Mt Albert (180-2044)
17 Oct 18 - 21 Nov 18 LabWednesday11:30 - 14:30 Mt Albert (180-2044)
Note: This course is offered as part of Bachelor of Computing Systems, Diploma in Information Technology Support, Graduate Diploma in Computing.

Share on