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Programme overview

This programme is no longer offered. If you have applied for this programme we will contact you to discuss your options - including alternative programmes that may suit you such as the New Zealand Certificate in Information Technology (Essentials).

The Diploma in Information Technology Support will help you take advantage of the continuing demand for skilled information and communications technology (ICT) professionals. Develop an understanding of how to provide administration and ongoing support of IT infrastructure in a range of organisations.


  • Focus on the skills to provide effective user support in a variety of desktop, standalone and networked environments
  • Practical hands-on experience in our state-of-the-art computing laboratories
  • Lecturers with years of experience in teaching and research, and who have worked within the IT industry
  • You can cross-credit 180 points towards the Bachelor of Computing Systems

Admission requirements

For this programme, you will need the following:

1. A total of 60 credits at NCEA Level 2 from four different subjects including 8 credits in English (4 in reading, 4 in writing)
2. Be at least 16 years old by the time the programme begins
3. If English is your second language, you are required to have one or more of the following:

  • Have achieved NCEA Level 3 and New Zealand University entrance
  • Be able to provide evidence you satisfy our criteria for existing English proficiency
  • Have achieved at least one English proficiency outcome in the last two years

Don’t have NCEA? We also accept:

  • A relevant qualification at Level 3 on the NZQF or above or an equivalent qualification; or
  • Provide sufficient evidence to be eligible for special or discretionary admission.

For more information download the programme regulations:

Programme Regulations

Courses and timetables

For more details on the courses including timetables, please click on the course names below.

Hardware Fundamentals (ISCG5400) 15 credits (0.125 EFTS)To provide students with a good working knowledge of information technology hardware.
Operating System Fundamentals (ISCG5401) 15 credits (0.125 EFTS)The aim of this course is to provide students the understanding fundamental concepts of operating systems (OS), functionalities and architectures of operating systems, and how they are designed to meet requirements from users, hardware, and software. Students will gain hands-on experience on using MS Windows and Linux system commands and programs to explore various topics covered by the course.
Networking Fundamentals (ISCG5403) 15 credits (0.125 EFTS)To provide students with a good working knowledge of the concepts of Networking and Data Communications fundamentals.
Information Systems Concepts (ISCG5424) 15 credits (0.125 EFTS)To provide students with an introduction to information systems and the role they play within industry. The main purpose of the course is to enable a student to engage with a range of information system elements and to make choices for future specialist study.
Help Desk (ISCG6412) 15 credits (0.125 EFTS)To provide students with practice in the techniques for working in a first level system support role.
Multimedia and Website Development (ISCG5422) 15 credits (0.125 EFTS)To introduce students to the concepts of the Internet as well as website design and development. The course focuses on developing fundamental skill for the creation of websites and multimedia applications.
Introduction to Databases (ISCG5423) 15 credits (0.125 EFTS)To provide students with an introduction to database systems.
Professional Skills for IT Practitioners (ISCG5430) 15 credits (0.125 EFTS)This course aims to develop the student’s professional competencies using relevant Information Technology (IT) software to enhance their interpersonal and research skills in creating, retrieving, using and disseminating information in a range of settings.
Hardware Technology (ISCG6400) 15 credits (0.125 EFTS)To provide students with technical knowledge of a wide range of computers and peripheral devices, covering installation, configuring, upgrading and troubleshooting.
Data Communications and Networks (ISCG6401) 15 credits (0.125 EFTS)To provide the students with the knowledge of the concepts of data communication and networking.
Network Administration and Support (ISCG6402) 15 credits (0.125 EFTS)To provide students with an insight into various local area network configurations.
Network Operating Systems Management (ISCG6403) 15 credits (0.125 EFTS)To provide the knowledge and skills required to install, manage and maintain small Linux networks.
Web Server Management (ISCG6404) 15 credits (0.125 EFTS)To provide the students with the knowledge and skills necessary to design, develop, configure and maintain the infrastructure of an Internet / Intranet website.
Project Planning and Control (ISCG6411) 15 credits (0.125 EFTS)To provide students with a knowledge of the requirements of project planning by using project management techniques and tools, monitoring and controlling projects, using project management software, and applying reviewing techniques.
Testing and Quality Assurance in ICT (ISCG6413) 15 credits (0.125 EFTS)Students will apply testing and quality assurance methods and techniques in the development of ICT solutions.
Internet and Website Development (ISCG6420) 15 credits (0.125 EFTS)To provide the students with knowledge of advanced concepts of the Internet and website design and development.
Data Warehousing (ISCG6425) 15 credits (0.125 EFTS)To introduce students to concepts of data warehousing and decision-making, data warehouse design and implementation, data sourcing and data quality, Extract-Transform-Load (ETL) procedure, and on-line analytical processing (OLAP). Students will gain hands-on experience using Microsoft SQL server for implementing data warehouses.





The 'Key Information for Students' below does not reflect any international student information.

Please take this information as a guideline only. For example, you will often see a difference between these tuition fees and our estimate above. This is because there are a number of variables, such as the specific courses chosen within a programme.

The national graduate outcomes information is for all tertiary New Zealand providers including Unitec. This information is provided by the New Zealand Government and is derived from a national database that links educational and income information.

Key Information for Students

Entry requirements

Minimum requirements: 60 credits at NCEA Level 2 from a mix of subjects, be 16 years old and English language requirements or relevant and equivalent qualifications, special and discretionary admission also accepted.

Detailed requirements: See the above "Admission requirements" section for more information about entry to this progrogramme.


2 Years

Tuition Fees


Total Qualification

Student fees:  $5,861$11,721
Government tuition subsidy: $9,115$18,230

Compulsory Student Services Fee
Student loan information available at StudyLink.

National graduate outcomes

(3 years after completion)
Median earnings$39,579
Earnings range$29,501 - $48,603
In employment59%
In further study29%
On a benefit7%

Note:All KIS information is the most recent available relating to domestic students only. Click here for more information about the Key Information for Students.