Important COVID-19 notice

Our counselling services will still continue during the lockdown period.

Virtual consults available

Our counsellors will be available via phone or video for scheduled appointments. 

If you would like to book an appointment please phone or email us. You can no longer walk in to Te Puna Waiora to make appointments. Contact details below:

PHONE  0800 10 85 10

Please note that our Doctors and Nurses will be available during this time, visit our Medical Centre page for more information.

There also a number of external support services, listed below, that are available to help out during this time. Kia kaha! Be stong! 

For more information

How can counsellors help?

The Counselling team provide short-term counselling support for students for any issues that are impacting on their studies (e.g. life challenges, depression, grief and loss, cultural or identity issues, abuse and trauma, sexuality and sexual orientation, drugs and alcohol, family or relationship issues, decision making and goal setting)

Our Counsellors are highly skilled, professionally qualified and come from a variety of backgrounds and cultures.

Mental Health support

If you are experiencing or have experienced a mental health condition or psychological distress and would like support, liaison, advocacy or study assistance during your time at Unitec, our Mental Health Coordination team are here to help.

How to make an appointment?

You can make an appointment by email, calling us, or via our online form.

Phone 0800 10 85 10
Online Confidential registration form *

*once we've received your online registration form you will be contacted to organise an appointment.

We aim to see all students within two weeks, but please tell us if you would like to request an urgent appointment.

Time and cost

Counselling is FREE for most students. For international students there is a charge, please ensure that your insurance plan is up to date.

Each session is usually 50 to 60 minutes long. For many people one session is enough to manage things better and get back on track but if you need more sessions, we can discuss this with you and work together to develop a plan or offer referrals if appropriate.


What is talked about during the session is strictly confidential within the centre, unless permission is given otherwise.

Location and hours

Where Building 180 (Te Puna Waiora), Mt Albert Campus
Building 510, Level 1, Waitākere Campus
Hours Monday to Friday, 9am - 4pm.

External support services

Depression Helpline
0800 111 757 (24/7)
Free text 4202 (24/7)
Email: using this form

0800 543 354 or within Auckland 09 522 2999 (24/7)

Mental Health Crisis Team
0800 800 717 (24/7)

If it's an emergency phone 111, if you feel you or someone else is at risk or harm.

0800 376 633 (for 24/7 phone counselling)
Free text 234 between 8am and midnight