COVID-19: Alert Level 2 Notice

If you have ANY symptoms of cold and flu, it is important that you stay home. Please contact Healthline or your doctor to discuss your symptoms and whether or not it is recommended to be tested.

Testing is available for students with symptoms at Te Puna Waiora Medical Centre.  Phone our medical team for an appointment and instructions.

Counselling appointments can also be held in person. Additional safety measures will be in place for face to face appointments.

Visiting Te Puna Waiora during alert level 2:

  1. Our doors will be locked
  2. Please ring the bell or knock on the door. Our reception will screen you at the door and if you come into the clinic, you will be required to wear a mask (a mask will be supplied and wearing your own mas is encouraged) and sanitise.
  3. All staff and patients will be required to wear a mask at all times in Te Puna Waiora.
  4. Gloves may also need to be worn if using materials during your session e.g. Art Therapy.
  5. All staff and patients will maintain a 1m distance.
  6. Please do not arrive too early as there may not be capacity inside the waiting area. 

We understand this will take some time to adjust and could even be anxiety provoking for some people, please consider this when deciding what format you would like to receive counselling.

If any of the measures in place during Level 2 create too much discomfort, please know it is okay to ask for a virtual counselling session, or if it’s not urgent, delay your face-to-face session until Level 1 is in place. Staff will be flexible for you to still access support even if it is not face-to-face during this uncertain time.

If you have booked an appointment prior to the implementation of these new measures, please contact our reception staff (0800 108 510) to confirm your appointment and indicate whether you want face to face or virtual counselling.

For more information

How can counsellors help?

The Counselling team provide short-term counselling support for students for any issues that are impacting on their studies (e.g. life challenges, depression, grief and loss, cultural or identity issues, abuse and trauma, sexuality and sexual orientation, drugs and alcohol, family or relationship issues, decision making and goal setting)

Our Counsellors are highly skilled, professionally qualified and come from a variety of backgrounds and cultures.

Mental Health support

If you are experiencing or have experienced a mental health condition or psychological distress and would like support, liaison, advocacy or study assistance during your time at Unitec, our Mental Health Coordination team are here to help.

How to make an appointment?

You can make an appointment by email, calling us, or via our online form.

Phone 0800 10 85 10
Online Confidential registration form *

*once we've received your online registration form you will be contacted to organise an appointment.

We aim to see all students as soon as possible, please know there may be wait times as we accommodate your request. If you or someone else you know is at risk of suicide or self-harm and you need to be seen urgently, please call us on 0800 10 85 10 and let our receptionist know. 

Time and cost

Counselling is free to all students. 

Each session is usually 50 to 60 minutes long. For many people one session is enough to manage things better and get back on track but if you need more sessions, we can discuss this with you and work together to develop a plan or offer referrals if appropriate.


What is talked about during the session is strictly confidential within the centre, unless permission is given otherwise.

Location and hours

Where Building 180 (Te Puna Waiora), Mt Albert Campus
Building 510, Level 1, Waitākere Campus
Hours Monday to Friday, 8am - 5pm.

External support services

Depression Helpline
0800 111 757 (24/7)
Free text 4202 (24/7)
Email: using this form

0800 543 354 or within Auckland 09 522 2999 (24/7)

Mental Health Crisis Team
0800 800 717 (24/7)

If it's an emergency phone 111, if you feel you or someone else is at risk or harm.

0800 376 633 (for 24/7 phone counselling)
Free text 234 between 8am and midnight