- Current students
COVID-19: Alert Level 2 Notice
If you have ANY symptoms of cold and flu, it is important that you stay home. Please contact Healthline or your doctor to discuss your symptoms and whether or not it is recommended to be tested.
Testing is available for students with symptoms at Te Puna Waiora Medical Centre. Phone our medical team for an appointment and instructions.
Counselling appointments can also be held in person. Additional safety measures will be in place for face to face appointments.
Visiting Te Puna Waiora during alert level 2:
- Our doors will be locked
- Please ring the bell or knock on the door. Our reception will screen you at the door and if you come into the clinic, you will be required to wear a mask (a mask will be supplied and wearing your own mas is encouraged) and sanitise.
- All staff and patients will be required to wear a mask at all times in Te Puna Waiora.
- Gloves may also need to be worn if using materials during your session e.g. Art Therapy.
- All staff and patients will maintain a 1m distance.
- Please do not arrive too early as there may not be capacity inside the waiting area.
We understand this will take some time to adjust and could even be anxiety provoking for some people, please consider this when deciding what format you would like to receive counselling.
If any of the measures in place during Level 2 create too much discomfort, please know it is okay to ask for a virtual counselling session, or if it’s not urgent, delay your face-to-face session until Level 1 is in place. Staff will be flexible for you to still access support even if it is not face-to-face during this uncertain time.
If you have booked an appointment prior to the implementation of these new measures, please contact our reception staff (0800 108 510) to confirm your appointment and indicate whether you want face to face or virtual counselling.
For more information
- About COVID-19, visit the official government website www.covid19.govt.nz
- A list of external and internal support and services available to students, go to our Stay Safe page
- Counselling Services still continue at this time, visit our Counselling page for more information
- How to access our Students Services at this time, visit our Student Services Online page
- Latest email updates and news for students, visit our Stay Informed page
- How to be kind to each other at this time, see our Stay Kind page
- How to keep the kids entertained, visit our Activities and Online Resources for Kids page
What services we provide
We offer a wide range of health and wellness services at Te Puna Waiora for both domestic and international students and staff.
See the dropdown list below to find out what services you can access at Te Puna Waiora.
Health and wellness services (click to expand)
- Long-term medical illnesses – e.g. Diabetes, Asthma, and Hypertension, Epilepsy
- Acute Treatments for colds, insect bites, wounds, burns, and viral infections
- Sexual and reproductive health checks and advice – e.g. emergency contraception, sexually transmitted infections, pregnancy tests, cervical smears and condoms
- Vaccinations – travel vaccines, and routine immunisations, including Tetanus, MMR and Influenza
- Health promotion and prevention – education and advice for quitting smoking
- Healthy lifestyle advice – including how to lead a healthy lifestyle, helping you with your diet and how to manage a medical condition (e.g. blood pressure, Asthma, Diabetes)
- Screenings – cervical and early pregnancy screening, skin checks and procedures
- Minor surgical procedures and tests – e.g. suture removal, wart treatment, blood pressure checks
- Medical Certificates for work and your studies (see Affected Performance Consideration).
- Psychological concerns – e.g. depression, anxiety and stress-related issues [see Counselling page for further support]
- Urinary tract infections and thrush treatment
- ACC injury assessments and treatment
- Skin Clinic – treatment of skin conditions, e.g. acne, lesions, rashes and moles
No matter what sort of medical treatment or advice you need, we’re here to help you feel better.
How to register with Te Puna Waiora
Follow the steps below to register with us:
- Download, print and complete the below registration form, or pick one from our reception desk
- Return it to us by email or drop it off to our reception desk
To be able to save money on consultation fees you need to be registered with us first.
When registering with us, we’ll need verification of who you are, please bring with you a birth certificate or passport (original or certified copy). If you’re an international student, you’ll also need to bring your visa, along with your Health Insurance number and expiry date (original or certified copy).
How to make an appointment?
You'll need to make an appointment to see one of the Doctors or Nurses at the centre. You can make an appointment online, give us a call or visit us at the centre in person and speak to one of the friendly faces at our reception desk.
When making an appointment, please be sure to have your Student ID card handy.
Cancelling an appointment
If you can’t make or need to change your appointment, you need to let us know as soon as possible. To cancel or change an appointment, visit us in person, email email@example.com, or phone on 0800 10 85 10.
Want to talk to our Nurse first?
Want to know more about our services, or get advice or trusted information, feel free to talk to our nurses first. Phone them on 0800 10 85 10 or email firstname.lastname@example.org.
How much will it cost?
The cost will depend on a number of things:
- Whether you are enrolled with us as your primary health care provider,
- An International or Domestic student,
- Hold a Community Services Card (CSC),
- It’s an Accident Compensation Corporation (ACC) claim,
- Whether or not you have insurance.
For more information on costs, please see below:
Students (click to expand)
|ACC Doctor Follow-up||Free||Free||Free|
International students (click to expand)
|ACC Doctor & Nurse||$40.00|
Staff (click to expand)
|ACC Doctor Follow-up||$10.00||$10.00||-|
|ACC Nurse (Intial Consultation Only)||Free||Free||-|
|ACC Nurse Follow-up||$5.00||$15.00||$5.00|
|ACC Doctor & Nurse (Intiial Consultation Only)||Free||Free||Free|
International travel and medical insurance*
International students are required to have travel and medical insurance, your insurance will determine whether or not you pay after your appointment or not.
Southern Cross Travel Insurance
For those with Southern Cross Travel Insurance, you’ll need to need to pay after your appointment and then lodge a claim via the Southern Cross Travel Insurance website.
For those with Unicare, you do not need to pay after your appointment this will be taken care of by your travel insurance and us.
Other insurance providers
For those with other insurance providers, you’ll need to check your policy and let us know. Otherwise, you’ll be required to pay after your appointment and then claim back from your insurance company.
For more information about insurance for International students, please see our Insurance page.
|Where||Building 180 (Te Puna), Level 0, Mt Albert Campus|
|Hours||Monday: 8am - 5pm
Tuesday: 8am - 5pm
Wednesday: 8am - 5pm
Thursday: 8am - 5pm
Friday: 8am - 5pm
|Phone||0800 10 85 10 or +64 9 815 4321 ext 7248|
|Online Booking||Make an Appointment|
Frequently asked questions (click to expand)
Are my details and records kept confidential?
Yes, we operate under the Privacy Code. Patient confidentiality is considered extremely important, and your personal details and records won't be shared with anyone else, unless you've given your permission for us to do so.
I don't have a Community Services Card. How do I get one?
Forms are available from the Te Punqa Waiora reception desk, or you can visit Work and Income for more information.
What should I expect on my first visit?
Your first visit will be with the Nurse who will assess and record your health history and baseline recordings.
What do I need to bring to my first visit?
Bring in your Student ID card to show us on arrival. If you have a Community Services Card, please bring it with you. For proof of identity please bring in your Birth Certificate or Passport.
For International students you'll also need to bring in your visa and insurance details.
What happens if I call you outside of normal hours?
Our service is connected to a registered nurse outside of hours, they can provide you with advice and information.
Know your rights as a patient
When you use a health or disability service in New Zealand, you have the protection of a Code of Rights. For more information on the Code of Rights, please see the Health & Disability Commissioner website.
Are you looking for
- Counselling Services
- Student Support Advisors
- International Student Support Advisors
- Disability Support Services - Access4Success
External support services (click to expand)
There are several external support services available that are free to access.
- In case of an emergency call 111 for ambulance, police, or fire.
- Call Healthline free on 0800 611 116 for advice and information from a trusted registered nurse.
- Call Alcohol Drug Helpline free on 0800 787 797, 24 hours a day, 7 days a week, to speak with a trained counsellor. All calls are free and confidential.
- Quitline is open 24/7 and can help you quit smoking in a number of different ways. You can ring 0800 778 778, text 4006, or do it all online.
- The Lowdown is a website to help young New Zealanders recognise and understand depression or anxiety. If you need to talk free text 5626.
- Free call or text 1737 any time, 24 hours a day. Talk to (or text with) a trained counselor, this service is free to access.