Student Central

Here at Unitec, we like to make your experience with us seamless through our Customer Services (Te Pae Kōrero) .

Our new Customer Services at Unitec is a convergence of three former teams (Student Central, Student Administration and IMS Help Desk) into one.

We're here to help

Customer Services are available to help you with everything you need to know about studying at Unitec. You can find our friendly team at every campus or contact us by phone or email. They can answer your application queries, help you with course choices, process admissions and fee payments, refer you to health and wellbeing services or assist you with IT-related issues.

Visit us for

  • Advice about applying or enrolling at Unitec (including course credits, credit recognition, re-enrolling, changing enrolment)
  • Advice about student loans and allowances
  • Paying fees
  • Making appointments with lecturers or programme leader
  • Academic Record (Transcript) and Grade requests
  • Referrals to pastoral and wellbeing services (e.g. Career Centre, Student Health or Counselling)
  • Complaints or to lodge an appeal

Contact Us

Phone: 0800 10 95 10 or +64 9 849 4180 
Fax: +64 9 815 2905

Online Self Service Portal: A convenient way to contact us is via the online self service portal (requires registration). You’ll have a single record of all of your queries and our staff will be able to advise you by phone, email or face-to-face.

You can also search our Frequently Asked Questions for answers to some of the most common questions.

Locations and opening hours

Mt Albert campus

The Hub, Building 180 (download Mt Albert campus map)

Normal opening hours:

  • 8am - 8pm, Monday to Friday 
  • 9am - 4pm, Saturdays
  • Cashier - 9am - 4.30pm, Monday - Friday

Building 3 (download Mt Albert campus map)

  • 8am - 4.30pm, Monday - Friday
  • Cashier - 8am - 4pm, Monday - Friday

Waitakere campus

Building 510 (download Waitakere campus map)

  • 8am - 4.30pm, Monday - Friday
  • Cashier - 8.30am - 4.30pm, Monday - Friday

Northern campus

Ground floor, Building 610 (download Northern campus map)

  • 8am - 4.30pm, Monday - Friday

Please note we are busiest from 10am - 2pm, so it's best to contact us outside these hours if you can.