FAQs

IT Service Availability Status

Service Availability Status: OK.

IT Help Desk Hours of Support
Phone:
Monday - Friday: 8.00am - 8.00pm || Saturday: 9am - 4pm

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” How to contact IT Helpdesk?” collapse_text=” How to contact IT Helpdesk?” ]

Visit this link for multiple options available

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” Where can I get face-to-face IT Support?” collapse_text=” Where can I get face-to-face IT Support?” ]

For hands-on technical assistance, you can drop-in to Student Central (Te Pae Kōrero) on Mt Albert campus, from 12pm to 2pm, Monday to Friday

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” What are the IT support hours?” collapse_text=” What are the IT support hours?” ]

Phone

Monday to Friday : 8am – 8pm
Saturday : 9am – 4pm

Drop-In
Monday to Friday : 12pm – 2pm

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” Why Office 365?” collapse_text=” Why Office 365?” ]

Office 365 provides students with cloud based productivity tools that help them to communicate and collaborate more efficiently, access assignments in shared workspaces, have their notes synchronized in OneNote and the ability to use familiar applications such as Word, PowerPoint and Excel anywhere, anytime and across virtually any device.

With 110 million users worldwide, Office 365 Education is helping students to get the most out of their education while gaining valuable skills that will help them enter the future workforce.

Students can now download and run Office on up to five devices and Office Mobile for Android or Office Mobile for iPhone on their mobile devices.
All versions can be used in ‘offline’ mode.

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” What are the benefits of Office 365 for students?” collapse_text=” What are the benefits of Office 365 for students?” ]

  • Keep people connected. Connect even more easily with a unified contact card that brings together SharePoint, Facebook, and LinkedIn updates and lets you start an IM, call, or video chat with just a click.
  • Online Document Storage. Provide online storage to everyone at your institution with Onedrive. Store documents in the cloud and share with others—even outside your organization.
  • Hold multi-party meetings. Work together anywhere with conferencing that includes advanced sharing, note taking, and annotations.
  • Help protect your data. Get peace of mind with a 99.9% uptime SLA, continuous data backups, robust disaster recovery capabilities, globally redundant data centres, and no scanning of email or files for advertising.

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” How do I download and install Office 365?” collapse_text=” How do I download and install Office 365?” ]

Read the information and download the install guide here .

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=”Who is eligible for Office 365 benefits?” collapse_text=”Who is eligible for Office 365 benefits?” ]

Students enrolled only for ‘Short’ courses are not eligible for Office 365 software benefits.

All other Unitec students enrolled in courses are eligible for Office 365 personal use on their personal computers and up to 5 other multiple devices licensing.

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=”Where can I get support for Office 365?” collapse_text=”Where can I get support for Office 365?” ]

As this is a Microsoft offer, you should seek support via the Office 365 Community option – i.e. ask questions on the online forums – Office 365 Support

The Unitec IT Help Desk cannot provide support for this product other than assisting with logging in.

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=”When will the Students Privileges of Office 365 be terminated?” collapse_text=” When will the Students Privileges of Office 365 be terminated?” ]

Upon leaving all eligible courses or graduation from Unitec the Office 365 subscriptions end:

  • most students the licensing will become inactive 190 days after class end date- if there are no other active or current enrolments.
  • for Post-Grad. thesis students there is often a work requirement after end of formal classes, so the licensing will become inactive 220 days after class end date- if there are no other active or current enrolments.

Students wishing to continue using the MS Office suite independently should purchase or subscribe via other consumer or commercial business offers (often available through employer organisations).

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=”What is Moodle?” collapse_text=” What is Moodle?” ]

Moodle is your online learning platform used to house all your course content.Login to Moodle

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=”What is my Student Portal (MyPortal)?” collapse_text=” What is my Student Portal (MyPortal)?” ]

The student portal has been created as the one location where as a student you can enrol in courses, pay fees, update contact details, view course timetables, get results, find useful links and more.Login to The Student Portal (MyPortal)

HELP logging in to the Student Portal

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” Where do I check the status of my Application?” collapse_text=” Where do I check the status of my Application?” ]

If you have applied for a programme you can login to the application dashboard to continue or view the status of your application.Continue your application

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” Where do I re-enrol for next semester?” collapse_text=” Where do I re-enrol for next semester?” ]

If you’re a current student make sure you confirm your place for next semester by re-enrolling for your programme. If you need help on re-enrolling, view our re-enrolment page

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” Where do I change my enrolment for current semester?” collapse_text=” Where do I change my enrolment for current semester?” ]

You can change your enrolment such as swap a class, drop a course or add a new course online. For more help on changing your enrolment, visit our change enrolment page

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” I have enrolled into classes, what are my login details?” collapse_text=” I have enrolled into classes, what are my login details?” ]

Students upon successful enrolment into classes will receive an email to the registered email address closer to the semester beginning. Please check the Spam/Junk folder just in case.
If you still cannot find the email, contact IT Helpdesk on 0800 275 467 or email itsupport@unitec.ac.nz for login details

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” How to access Internet in Unitec?” collapse_text=” How to access Internet in Unitec?” ]

Students with active enrolment can access Internet on campus either by logging into one of Unitec Computers or by connecting to student WiFi on personal devices. WiFi SSID for students’ use is ‘UNITEC-ELEARN’

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” How do I login to a Unitec Computer?” collapse_text=” How do I login to a Unitec Computer?” ]

You can use Username and Password that was sent via email post successful enrolment into classes. If you didn’t receive the email, contact IMS Helpdesk on 0800 275 467 or email itsupport@unitec.ac.nz for login credentials

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” How to reset my password for Unitec Computer?” collapse_text=” How to reset my password for Unitec Computer?” ]

Please follow ‘How to reset your password’ instructions and video available in this link

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” I cannot login to a Unitec Computer ” collapse_text=” I cannot login to a Unitec Computer ” ]

Even after the password is reset, if you are still unable to login to any Unitec Computers this could be due to fees overdue. Once fees are paid you will be able to access your account the following day. For any queries, contact IT Helpdesk on 0800 275 467 or email itsupport@unitec.ac.nz

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” What are my Library login details?” collapse_text=” What are my Library login details?” ]

Library uses the same login details as your My Portal
e.g username@myunitec.ac.nz

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” I am enrolled into classes but locked out of all student resources?” collapse_text=” I am enrolled into classes but locked out of all student resources?” ]

It could be due to fees overdue. Once fees are paid you will be able to access your account the following day. For any queries, contact IT Helpdesk on 0800 275 467 or email itsupport@unitec.ac.nz

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=” Where can I find the information on free/discounted software for students?” collapse_text=” Where can I find the information on free/discounted software for students?” ]

Variety of software are available for students use, visit this link for more information

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=”What is SEAtS?” collapse_text=”What is SEAtS?” ]

SEAtS is a program used to track attendance of students. Click here for more information

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=”What is my login for SEAtS app?” collapse_text=”What is my login for SEAtS app?” ]

SEAtS app use the same login as your My Portal (e,g, username@myunitec.ac.nz)

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=”I cannot login into my SEAtS app?” collapse_text=”I cannot login into my SEAtS app?” ]

Use the same password as My Portal and make sure the default browser in the phone doesn’t have any old passwords saved for these login credentials. If still unable to login, feel free to contact IT Helpdesk or visit Student Central

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[bg_collapse view=”link-list” color=”#4a4949″ expand_text=”Is Printing and Photocopying available at Unitec?” collapse_text=”Is Printing and Photocopying available at Unitec?” ]

Yes, students have access to Konica multi-functional device printers, known simply as MFDs, located across both Mt Albert and Waitakere campuses. For more information click here

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