Unitec Information Management Services

IMS Service Availability Status

Service Availability Status: OK.

IMS Help Desk Hours of Support
Phone and Mt Albert Hub Hours:
Monday - Friday: 8.00am - 8.00pm || Saturday: 9am - 4pm

Welcome to the Information Management Services support pages for Unitec students. This site provides students with an orientation to the IT systems and some helpful guides. If new to Unitec, we suggest you click on the Getting Started tab at the top of this page. There you will find help to access the computers and information systems at Unitec. More information can be found under the other tabs provided.

Alternatively, view this quick overview. . . .

Don’t get locked out!

Juggling a million different passwords for various social media, email and site accounts at once can sometimes be quite tricky for some.

It can be especially frustrating if you can’t access important information at 1am when you’ve got an assignment due. No matter how hard you try to remember your password, you just can’t seem to crack the code.

There’s now a quick and fuss-free way that’ll save you the trouble and make sure your Unitec account (for example your Student Portal or Unitec email) is extra secure.

Here’s how not to get locked out:

  1. Go to http://aka.ms/ssprsetup
  2. ​Supply us with your mobile phone number, so that we can send you a verification TXT message of your password reset.

Now if you ever forget your password you can visit https://passwordreset.microsoftonline.com/ to reset your password and get access to your account 24 hours a day 365 days a year!

More Information and a video guide can be found at Part 1 – Usernames and Passwords

If you’re still experiencing issues, you can contact our IT team imssupport@unitec.ac.nz or give us a call 0800 ASKIMS.

Free4U Computer Training

Unitec Free4U Computing offers free introductory (Level 1) self-directed courses for the community. To be eligible to enrol, you must be a NZ Citizen or NZ Permanent Resident and be aged 16 or over.

Our courses will give you the opportunity to develop your computer skills and are suitable for those new to computers, those wanting to upskill for job opportunities, further study or personal interest.

Choose courses of interest to you, study in class (Henderson or Birkenhead) at session times convenient for you, or study our courses online.

Click here for more information