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New Zealand Certificate in Retail

Our free programme teaches you key skills to either get started in a retail career, or develop a deeper understanding of the business behind the shopfront. Great customer service skills are needed by all businesses, and once you learn to communicate effectively and think on your feet, there are retail sales opportunities wherever you look. 

Level
3
Credits
60 (0.5 EFTS)
Campus
Auckland
Start dates
Throughout the year
Duration
Part-time for approximately 26 weeks

Programme overview

If you think that a career in retail is limited solely to the shop floor, think again. Retail can cover everything from sourcing new suppliers to transporting goods, ordering stock and forecasting trends, there are a variety of roles and functions that are critical in a retail operation that you may never have even realised.

The New Zealand Certificate in Retail is designed to improve your understanding of stock control and systems, inward goods, stock maintenance, telephone sales, customer services, workplace safety and legislation relating to the sale of goods and services.

Retail is a fast-moving industry and New Zealand organisations need to respond to customer demand and predict future trends. Through this programme, you'll develop your ability to give feedback, respond to customer complaints and establish better communication in the workplace.

Highlights

  • Zero fees: this programme is free to all domestic students
  • Study near you: multiple sites across Auckland 
  • A combination of study and work­-based training
  • Hands-on learning and classroom experience
  • Part­-time study over a six­-month period
  • Supportive learning with helpful staff and class facilitators who support your learning through telephone conversations and email
  • Preferred prior employment in retail, but not a requirement

How to apply

The New Zealand Certificate in Retail is taught in collaboration with the Skills Update Training Institute (SUTI).

Apply Now

For more information, please email SUTI at info@retailprogramme.co.nz or phone 0800 500 193.

 

Admission requirements

For this programme, you will need the following:

1. 8 credits at NCEA Level 1 in English (4 in reading, 4 in writing)
2. Be at least 16 years old by the time the programme begins
3. A minimum of 3 years secondary education
4. Be able to demonstrate satisfactory literacy and numeracy levels
5. Ideally you would be working in the retail sector or have access to working in the retail industry
6. If English is your second language, you will need one or more of the following:

  • Have achieved NCEA Level 3 and New Zealand University entrance
  • Be able to provide evidence you satisfy our criteria for existing English proficiency
  • Have achieved at least one English proficiency outcome in the last two years

Don’t meet these requirements? We also accept:

  • A relevant qualification at Level 2 on the NZQF or above or an equivalent qualification.

For more information download the programme regulations:

Programme Regulations

Courses and timetables

For more details on the courses, please click on the course names below. Please note that our systems are updating with new course timetable information for 2019; please check back again soon.

Courses Credits Aim
Retail Operations (APMG3022) 15 credits (0.125 EFTS) To enable students to be able to: apply standard operating procedures and the code of conduct to a work role in a service delivery organisation, manage buyer resistance in sales situations, respond to customers’ complaints in a retail or distribution environment during customer interactions and describe ways of dealing with employment relationship problems from an employee perspective. Apply standard operating procedures and the code of conduct to a work role in a service delivery organisation Respond to customers’ complaints in a retail or distribution environment during customer interactions Manage buyer resistance in sales situations Describe, from an employee perspective, ways of dealing with employment relationship problems
Product Knowledge and Retail Interactions 1 (APMG3023) 17 credits (0.142 EFTS) For students to be able to: apply knowledge of target markets, buyer behaviour and marketing mix to sales situations, complete sales transactions in a retail or distribution environment and demonstrate and apply product and/or service knowledge. Apply knowledge of target markets, buyer behaviour and marketing mix to sales situations Complete sales transactions in a retail or distribution environment Demonstrate and apply product and/or service knowledge
Product Knowledge and Retail Interactions 2 (APMG3024) 19 credits (0.158 EFTS) For students to be able to apply knowledge of customer segmentation techniques to sales situations and customer focussed business relationships to sales situations. Students will also be able to employ customer services techniques to accommodate customer behavioural styles in the workplace and apply product information to selling goods in a retail environment. Employ customer service techniques to accommodate customer behavioural styles in a workplace Apply Product information to selling goods in a retail environment Apply knowledge of customer focused business relationships to sales situations. Apply knowledge of customer segmentation techniques to sales situations