Printing and Copying

IMS Service Availability Status

Service Availability Status: OK.

IMS Help Desk Hours of Support
Phone and Mt Albert Hub Hours:
Monday - Friday: 8.00am - 8.00pm || Saturday: 9.00am - 4.00pm || Sunday: Closed
Building 3 and Waitākere Hours: Monday - Friday: 8.00am - 4.30pm

Instructions for using the MFD (multi-functional device) machines have been posted on the walls near the machines.


  1. You will need credit loaded onto your Student ID Card before you can release print requests. You can do this at the machines usually located near the printer.
  2. Collect your print request within 4 hours. Any print job that has not been collected within 4 hours will be cancelled.

Toner replacements:
If a printer has run out of toner please advise the lab supervisor or nearest staff member who will arrange this for you. If you can not get hold of a staff member in your area please contact the ask IMS Help Desk with the following information:
– Printer location
– Printer Model
– Printer SMA number (Some printers have an ‘SMA’ sticker on them with a number on it. Please advise if this sticker is present)

Paper replacements:
Please contact the Lab supervisor or a staff member in the Department if paper is required for a printer. Note: Some printers require you to bring and load your own paper in the printer.

Printing refunds:
If you have sent a job to a printer which did not print but the money was deducted off your card you will need to note the location, and model of the printer, what the time was when the fault occured, what you printed, what happened and how much you were charged then:

– If you logged into a print release station or swiped your card on a printer to release your print job this means the printer is on Papercut. Refunds for Papercut are processed by the Copy Centre (ext 8646 117)

You will need to provide proof of the incorrect charges in order to receive a refund. This can be in the form of an email or call from a Unitec staff member who witnessed the fault or can vouch the problem occured.