Staff Self Service

IMS Service Availability Status

Service Availability Status: OK.

IMS Help Desk Hours of Support
Phone and Mt Albert Hub Hours:
Monday - Friday: 8.00am - 8.00pm || Saturday: 9.00am - 4.00pm || Sunday: Closed
Building 3 and Waitākere Hours: Monday - Friday: 8.00am - 4.30pm

Latest News

The IMS Support Portal has been changed to give you more self service options, greater visibility of your support calls and an improved experience with IMS.

Please click on the “Sign in with UNITEC” link on the IMS Support Portal and enter your user name and password.

Self Service

As a staff member at Unitec, you can access:


You will initially need to login to the myUnitec portal and set up the answers to security questions (see section Steps to set up Challenges and responses below). If you haven’t already done this and require your password reset please contact the IMS Help desk Ph: +64 9 815 4321 Extn 8484.

Forgotten your password?

  • Go to
  • Enter your email address and the capture characters
  • Hit ‘Next’
  • If your challenge question or mobile phone has not been previously set, contact the IMS Help desk Ph: +64 9 815 4321 Extn 8484
  • Select the verification option if available and provide the challenge answers required or supply the code delivered to your mobile phone
  • Enter a new a new password and click ‘Finish’


Steps to set up Challenges and Responses

  • Set your response questions or mobile phone here
  • Enter your current Unitec email address and password
  • Enter either / update your mobile phone or security questions or both
  • Hit ‘looks good’