Complaints Resolution
Unitec is committed to ensuring that student complaints are resolved fairly and promptly.
If you feel that you have not been treated fairly, or proper procedures have not been followed, or if you have any comments or concerns, you can:
- Talk to your course lecturer, programme director or head of department; and/or
- Contact the Student Issues Advocates at the USU, Students' Association at Unitec and/or:
- Contact the Manager Equity and Diversity if your concern is around discrimination, bullying or harassment and/or:
- Contact the International Student Co-ordinator if you are an international student (extn 8856) and/or:
- Contact the Unitec Conciliator, who can assist with conflict resolution and/or:
- Contact the Manager Student Funding and Engagement who can assist with the complaints process (extn 8018)
Your complaint will then be dealt with in accordance with Unitec's Student Grievance Policy.
International students
International students who would like to make a complaint can either contact International or the International Education Appeal Authority. The International Education Appeal Authority is an independent body established to deal with complaints from international students about pastoral care aspects of advice and services provided from their educational provider or provider's agent.
Students can contact the International Educational Appeal Authority by writing to:
The International Educational Appeal Authority
C/- Ministry of Education
P.O. Box 1666
Wellington
New Zealand
