Retail Sales

Retail can be a very busy career. And with several major events coming to New Zealand it could get even busier. But to make the most of the opportunities out there you need great customer service skills.

Want to take your retail career further? The National Certificate in Retail (Level 3) can help.

There are no fees and it’s a mix of study and work-based training, covering a range of retail-related skills. You learn more and it may even help you earn more – it’s a great tool if you want a promotion! It can open the door to new and better jobs, in your current workplace or beyond. And it’s suitable for both experienced retail salespeople and those who are new to the retail sector.

Flexibility is key. It’s just six months part-time, with classes offered after hours. Easy to fit around your job. And it’s a great training programme for employers wanting to upskill staff.


Student feedback  

“The programme has improved my confidence at work. Even my manager has noticed the change.”
Val Walsh - Baby Factory, Henderson

“I have found this programme inspirational and useful in my current job. I have learnt new skills and can put them into practice. My goal is to own a cake shop in future and this course will help me greatly to be successful in my dream.”
Danielle White - Cake Couture, Glendene

“This programme has helped me immensely in many areas. The tutors are great and the programme has been both enjoyable and valuable. I hope others take the opportunity to enrol and gain a tertiary qualification.”
Caitlin Dale - Bakers Delight, Browns Bay

“I learned new concepts that will be helpful for my business. The information definitely helped me run a successful business. It taught me how to provide better service for my customers, and improved my communication skills. My tutor has been very understanding and patient.”
Trang Nguyen Thi Thu - Everlast Nails, Milford Mall

“I have applied much of the training to my day-to-day duties at my workplace. I would highly recommend this course to people who want to further their skills and add it to their resume.”
Jason Leung - Westfield, North Shore

“I have improved my retail skills and it is showing in my day-to-day work. I appreciate the hard work the tutor has put in to run the course.”
Shahla Tofighi - Postie Plus, Westgate

“This certificate has given me further knowledge in dealing with customers and staff.”
Betty Cole - Pagani, Henderson

Information for employers

We offer customised training for employers and managers wanting to upskill retail staff.

Call 0800 500 193 to find out more. 

Last edited: 01 October 2012