Customised Retail Training
Want to upskill your retail staff? Unitec’s National Certificate in Retail (Level 3) can be customised to help you achieve your training needs. We work with you to design a staff training programme that suits your individual company.
Flexible training for your staff
- Course content can be adjusted to meet your training needs.
- Can be delivered at a venue that suits you.
- Can tie in with your company’s existing training programmes. It’s also suitable for companies without a professional development strategy.
- Government training subsidies for upskilling staff – which means there won’t be any costs to you.
- Covers a range of retail-related skills.
- A mix of study and work-based training.
- Helps your staff be more productive and effective.
- After-hour classes available.
- Applications are welcome at any time.
Courses
The National Certificate in Retail (Level 3) usually includes the following courses. The course content can be modified to suit your company’s needs.
Customer Services
This course focuses on product knowledge, telephone sales, customer services, giving and receiving feedback, and responding to customer complaints.
Communications
This course covers communication skills related to the retail workplace, including communication process theory, giving and responding to feedback, teamwork, listening skills and giving instructions in the workplace.
Enhanced Work Practices
This course focuses on legislation related to the sale of goods and services, and the principles of workplace safety. Students also learn to demonstrate safe work practices in their work.
Stock Control
In this course students develop skills related to stock control principles, and stock control systems, inward goods and stock maintenance.
For more information
Freephone 0800 500 193
Email info@retailprogramme.co.nz
Employer feedback
“As Retail Manager at Farmers, St Lukes I have noticed a real difference in the staff attending this programme. These staff members have become a real asset to their departments and to our store. We would definitely be keen to move more of our staff into the National Certificate in Retail in the future.”
Fiona Bateman
Retail Manager, Farmers, Westfield, St Lukes
“Thank you for offering us the retail programme! Our team was enriched and delighted with the tutors’ knowledge of retail. The programme covered all the skills necessary for retail, including interpersonal communication, handling conflicts and customer service expectations. I would not hesitate to recommend this programme to anyone who wants to move into the retail sector. It’s an ideal course for retail training.”
Joe Huang
Branch Manager, PB Technologies Ltd, North Shore
“Our staff are progressing well, and I would strongly recommend this programme to more of my employees. We already have more staff enquiring about the National Certificate in Retail.”
Frederick Quadros
Operations Manager, Foodstuffs
“One of my employees, Angela, has recently started the National Certificate in Retail with Unitec. Angela started work without retail experience, and since she started the programme I have noticed more initiative and that she is now putting forward new creative ideas for the business. This week, for instance, she initiated the ‘product of the week’. Angela always goes the extra mile for her customers, and as her manager I am receiving positive comments from customers regarding her service and personality. I look forward to seeing the continuing growth Angela will make with our company.”
Samantha Haydon
Manager, Dogs Breakfast Trading Company, Waitakere
