Office 365 Download and Installation Guide

IMS Service Availability Status

Service Availability Status: OK.

IMS Help Desk Hours of Support
Phone and Mt Albert Hub Hours:
Monday - Friday: 8.00am - 8.00pm || Saturday: 9.00am - 4.00pm || Sunday: Closed
Building 3 and Waitākere Hours: Monday - Friday: 8.00am - 4.30pm


Why do I need to login?

You have a specific login which serves as a license to use the software as long as you are an active Unitec student (the unitec login).  This login is

Your password is the same as the password you use to log into the computers on campus and the myUnitec portal.

You may be required to enter these credentials when you first open any of the Office applications and during the course of your study to verify you are still licensed to use the products.

Should I download the 32 or 64 bit Office?

By default, Microsoft Office installs the 32-bit version of Office even if your computer is running 64-bit editions of Windows.

 Important    The 32-bit version of Office is the recommended option for most people, because it prevents potential compatibility issues with other 32-bit applications, specifically third-party add-ins that are available only for 32-bit operating systems.

Office provides support for the 32-bit version of Office programs running on 64-bit operating systems. Using the 32-bit version of Office allows people to continue to use existing third-party add-ins for Office that are 32-bit.

Is it any different if I am on a Macintosh?

When you go to the Microsoft site download page using the Mac you will work from it will automatically recognise that you are on a Macintosh OS machine and download and install the correct file (a .dmg file).

What will be installed on my computer?

Windows users: Access Excel, Lync, OneNote, Outlook, PowerPoint, Publisher and Word.

Mac users: Excel, Outlook, PowerPoint and Word. Lync can also be installed separately.

Mac users wishing to use Lync need to amend the client settings by going to the Settings (cog wheel icon)  labelled “Advanced” when they start the client and enter these settings:

mac Off365_ lync instructions_image

How big is the download?

The Windows files are approximately 3 GB and the Mac .dmg file approximately 1 GB.   

Where can I get additional install information?

What if I have problems installing Office?

You can find: General troubleshooting for installing Office 365 here:

Login to Office Online at

Instructions for downloading and installing: