|IMS Service Availability Status|
Service Availability Status: OK.
|IMS Help Desk Hours of Support|
|Phone and Mt Albert Hub Hours:
Monday - Friday: 8.00am - 8.00pm || Saturday: 9.00am - 4.00pm || Sunday: Closed
Building 3 and Waitākere Hours: Monday - Friday: 8.00am - 4.30pm
If a printer has run out of toner please advise the lab supervisor or nearest staff member who will arrange this for you.
If you can not get hold of a staff member in yor area please contact the ask I.M.S. Help Desk with the following information:
– Printer location
– Printer Model
– Printer SMA number (Some printers have an ‘SMA’ sticker on them with a number on it. Please advise the SMA number if this sticker is present.).
Please contact the Lab supervisor or a staff member in the Department if paper is required for a printer. Note: Some printers require you to bring and load your own paper in the printer.
If you have sent a job to a printer which did not print but the money was deducted off your card you will need to note the location, and model of the printer, what the time was when the fault occured, what you printed, what happened and how much you were charged then:
– If you logged into a print release station or swiped your card on a printer to release your print job this means the printer is on Papercut. Refunds for Papercut are processed by the Copy Centre (ext 8646 firstname.lastname@example.org 117)
You will need to provide proof of the incorrect charges in order to receive a refund. This can be in the form of an email or call from a Unitec staff member who witnessed the fault or can vouch the problem occured.