Student Self Service

IMS Service Availability Status

Service Availability Status: OK.

IMS Help Desk Hours of Support
Phone and Mt Albert Hub Hours:
Monday - Friday: 8.00am - 8.00pm || Saturday: 9.00am - 4.00pm || Sunday: Closed
Building 3 and Waitākere Hours: Monday - Friday: 8.00am - 4.30pm

Student Self Service

Use MyPortal to access Student Self Service to enrol, re-enrol, access assignment and course grade results, update personal details and more.

Forgot Password?

  • Change the forgotten password section to point to the link
  • Enter your email address and the capture characters
  • Hit ‘Next’
  • If your challenge question or mobile phone has not been previously set, contact the IMS Help desk Ph: +64 9 815 4321 Extn 8484
  • Select the verification option if available and provide the challenge answers required or supply the code delivered to your mobile phone
  • Enter a new a new password and click ‘Finish’

Steps to set up Challenges and Responses

  • Set your response questions or mobile phone here
  • Enter your current Unitec email address and password
  • Enter either / update your mobile phone or security questions or both
  • Hit ‘looks good’

If you have any issues please contact the IMS Help desk Ph: +64 9 815 4321 Extn 8484.

Self Service Documentation

Below are training instructions for using the new Student Self Service system.

Note:  To access the live Student Self Service, please login to the

Student Self Service Simulations*
*Simulation files can only be used on campus
Student Self Service Job Aids Student Self Service Videos
Logging in to Student Self Service 1 Logging in to Student Self Service.pdf
Student Self Service Overview 2 Student Self Service Overview.pdf
Acknowledging Application Decision Online 3 Acknowledging Application Decisions Online.pdf
Updating Contact Details Online 4 Updating Contact Details Online.pdf
Viewing Assignment Results Online 5 Viewing Assignment Results Online.pdf Viewing Academic Results Online
Viewing Final Grades Online 6 Viewing Final Grades Online.pdf
Entering Enrol Request Online 7 Entering Enrol Request Online.pdf

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